A clear working agreement.

The service & provider

HestOS is provided by Obdurate Systems S.R.L.. For service or privacy questions, email vlad@obdurate-systems.com.

HestOS helps organize horse records, stable tasks, care logs, facilities and team access. HestOS subscriptions are available to businesses and individual consumers. These terms describe the service. A confirmed order, checkout or separately agreed written scope may include additional details; applicable consumer rights continue to apply.

Accounts & stable access

Use accurate account information and keep personal credentials and staff PINs private. Stable administrators are responsible for inviting the right people and assigning appropriate access. A shared screen uses each person’s identity and permissions; it is not permission for everyone to use an administrator’s account.

Only upload or share information and files you are entitled to use. Do not attempt unauthorized access, disrupt the service or use it unlawfully. You keep ownership of your content and permit us to process it as needed to provide HestOS.

Content rules and reports

HestOS does not allow harassment, threats, hate, sexual exploitation, sexually explicit content, sexual content involving minors, graphic violence, unlawful content, scams, or sharing someone’s private information without permission. Only share content you have the right to use.

Before opening the shared workspace, you must explicitly agree to these content rules. Account controls, billing and reporting remain available while you review them.

You can report content or a user inside HestOS in Settings, or use the account report page. Identify the content or person and explain the concern. Our operators review reports and may remove content or restrict access as appropriate. A report does not automatically hide content or block a person. Do not submit knowingly false reports. Contact local emergency services if there is immediate danger.

Report content or a user

Plans, payment & renewal

Published web prices are per stable in EUR and billed monthly. Stable €69/month + VAT includes up to 20 horses, 4 users and 1 shared-screen access licence; Team €149/month + VAT includes up to 30 horses, 7 users and 2 shared-screen access licences; Partner €259/month + VAT includes up to 80 horses, 15 users and 5 shared-screen access licences. Additional capacity uses the selected plan’s published monthly rates. Screen allowances cover software access; hardware is separate.

Review the price, currency, taxes, billing period and renewal terms shown before confirming a purchase. Apple and Google may display localized store prices. Subscriptions renew according to the purchase terms until canceled through the provider where they were purchased. A demo or contact inquiry does not charge you or start a subscription.

Manage Stripe purchases through HestOS billing, and App Store or Google Play purchases through the corresponding store subscription settings. Cancel before the next renewal shown by your provider. Cancellation generally stops the next renewal; it does not itself delete your account. Refund requests follow the purchase provider’s process and any rights required by law.

Consumer withdrawal & refunds

If you buy online as an EU or EEA consumer, you generally have 14 days from making the service contract to withdraw without giving a reason. This is separate from stopping the next subscription renewal. Mandatory rights in your country continue to apply.

To withdraw or request a refund for a web purchase, email vlad@obdurate-systems.com with your account email, order date and purchase reference. A clear statement that you wish to withdraw is sufficient; you do not have to use a particular form. For example: “I withdraw from my HestOS subscription purchased on [date], reference [reference]. My account email is [email].” Keep a copy of your request.

Signing up or starting to use HestOS does not by itself waive your withdrawal right. If you expressly request service during the withdrawal period, any proportionate payment or exception is subject to the applicable legal requirements. We explain the outcome and process a required refund within the legal deadline, normally within 14 days after receiving your withdrawal, using the original payment method unless otherwise agreed. For App Store and Google Play purchases, use the store’s refund process or contact us for assistance. Statutory remedies for a faulty service remain available.

Support & custom features

Stable includes email support. Team adds priority email support and initial guided setup. Partner adds a named contact, training and up to 2 development hours per month. The development allowance covers discovery, implementation and testing for work whose scope and timing we agree in advance. Work beyond that allowance, and development on Stable or Team, requires a separate accepted quote before work starts.

This is not unlimited development, an automatic acceptance of every request, or a promise of immediate delivery. Ongoing scope changes, exclusive rights, integrations and third-party costs must be agreed explicitly. No guaranteed response time or service level applies unless agreed in writing.

Records, AI & horse care

Your team is responsible for the accuracy of schedules and records and for confirming what actually happened. HestOS is an organizational tool, not a veterinary service or a substitute for professional advice. Follow the qualified professional’s actual instructions for feeding and treatment.

AI output is a draft that can contain mistakes. Review horses, people, quantities, dates, recurrence and permissions before confirming anything. Daily AI usage limits apply. Do not rely on an unconfirmed draft or a notification as the sole safeguard for time-sensitive care.

Stable screens & hardware

The advertised stable-screen offer is separate from a HestOS software subscription. A screen inquiry is not an accepted order. Hardware specification, mounting package, installation, availability, delivery, taxes, warranty and return terms must be confirmed in the final written order before payment.

Availability & changes

HestOS needs an internet connection for current records and confirmed updates. We may perform maintenance, address security issues and change the service. We do not promise uninterrupted operation or a specific recovery time unless agreed in writing. Keep an appropriate alternative for essential stable care when the service or connection is unavailable.

We may restrict access where reasonably necessary to address misuse, a security risk or unpaid access, subject to applicable law and the agreed purchase terms. Contact support if you believe access has been restricted incorrectly.

Closing an account

Use the account-deletion process to request closure. We verify ownership and review outstanding stable ownership, shared records and subscriptions before completion. Account closure and subscription cancellation are separate actions; check your purchase provider to prevent a further renewal.

Our Privacy Notice explains how we handle information, including records that may need to be retained. Nothing here excludes rights or liabilities that applicable law does not allow to be excluded.

Questions & disputes

Contact vlad@obdurate-systems.com with the relevant account, stable and purchase reference so we can investigate. Do not include passwords or full payment-card details. We will work with you to resolve issues; your rights under applicable law remain available.