Your account. Your choice.

Request in the app

1. Sign in to HestOS, open your account settings, or go to Settings → Privacy & Security → Delete account.
2. The account page remains available even if your stable subscription has expired. Read the consequences and confirm your deletion request. You can see its pending status and request receipt in the app.
3. We verify the request and review any stable ownership or subscription that needs attention. We contact you about the next steps before completing deletion.

Without app access

Use the account-deletion contact form or email a deletion request. Include your account email and, if relevant, the stable name. Send from the account email where possible. Never send a password or PIN. If additional identity evidence is necessary, we will explain why and provide a secure way to supply it.

A form submission or email starts a support request. It does not prove ownership and does not immediately delete data. We verify the request before making account changes.

Shared stables & ownership

If you own a stable used by other people, tell us whether it should continue under another owner or be closed. We review that with you before deleting the account, so another team’s access and shared horse-care records are not removed accidentally. Deleting your membership is not the same as deleting a whole stable.

What happens to information

After verification and any required review, we remove or anonymize personal account information that is no longer needed. We will explain the outcome and any shared work records, transaction details or information retained for legal, security or dispute purposes. Earlier copies may remain in provider backups until their backup lifecycle expires.

If you need a copy of your information first, include that in your request. See the Privacy Notice for the purposes of processing, retention criteria and your rights.

Check your subscription

Submitting a deletion request does not cancel a subscription, and completing account deletion does not automatically cancel renewal either. Cancel through the provider where you purchased: HestOS billing for Stripe, Apple’s subscription settings for App Store purchases, or Google Play’s subscription settings for Google purchases.

We review subscription and stable-ownership implications before closing an account. If you cannot access billing, include the purchase provider and reference in your request so we can help. Never include full card details.

Following up

Keep your request receipt or support conversation. We will explain any information or action needed to complete the request. For a GDPR request, we respond without undue delay and within one month. If a permitted extension is necessary, we explain it within that month. We explain any lawful reason for retaining information and how to challenge our decision. Ownership or subscription questions do not silently suspend our duty to respond; there is no automatic deletion simply from sending a message.